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Contact & Privacy Requests
Get in touch with our privacy team for questions about our data practices, to exercise your rights, or to report privacy concerns.
Get in touch with our privacy team for questions about our data practices, to exercise your rights, or to report privacy concerns.
Privacy Team Contacts
Direct access to our privacy and data protection specialists
Privacy Team
General privacy questions
Data Protection Officer
Formal complaints & complex matters
Legal Department
Lensym B.V., Netherlands
Address: [Company Address]
[City], [Postal Code]
Netherlands
Chamber of Commerce: [Registration Number]
VAT Number: [VAT Number]
Data Subject Rights Requests
How to exercise your GDPR rights
You can exercise your data protection rights in multiple ways. Choose the method that works best for you:
Self-Service Options
Email Requests
Email: privacy@lensym.com
Subject format: [Right Name] Request
• Data Access Request
• Data Deletion Request
• Data Rectification Request
What to Include in Email Requests
- Full name: As it appears on your account
- Email address: Associated with your Lensym account
- Specific request: Which right you want to exercise
- Scope: What data you're referring to (if applicable)
- Reason: Why you're making the request (optional but helpful)
Types of Requests We Handle
Common privacy requests and how we process them
Data Access
FreeGet a copy of all personal data we hold about you
Format: JSON, CSV, or PDF
Data Correction
FreeUpdate or correct inaccurate personal information
Method: Account settings or email
Data Deletion
FreePermanently delete your personal data
Grace period: 30 days for recovery
Data Portability
FreeExport data in machine-readable format
Format: JSON, CSV, XML
Processing Restriction
FreeLimit how we process your data
Effect: Data stored but not processed
Processing Objection
FreeObject to specific types of processing
Assessment: Case-by-case review
Privacy Complaints Process
How we handle privacy concerns and complaints
If You Have a Privacy Concern
Internal Escalation
Data Protection Officer
dpo@lensym.com
Independent review of privacy complaints and concerns
External Complaint
Dutch Data Protection Authority
autoriteitpersoonsgegevens.nl
Official supervisory authority for privacy matters
Enterprise & Institutional Contacts
Dedicated support for organizations and institutions
Enterprise Privacy Support
Organizations using Lensym for research or data collection can contact our enterprise privacy team:
Services Available
- Custom Data Processing Agreements
- Privacy impact assessments
- Compliance consultation
- Data subject rights automation
- Institutional security reviews
- Audit support and documentation
- Training for research teams
- Incident response coordination
Response Times & Service Levels
Our commitments for responding to your requests
What Affects Response Times
- Request complexity: Simple requests (like data export) are usually processed within days
- Identity verification: We may need to verify your identity for security
- Data volume: Large data exports may take longer to prepare
- Legal review: Some requests may require legal consultation
Security & Confidentiality
How we protect your privacy when you contact us
Communication Security
- Encrypted email: All our email communications use TLS encryption
- Secure file transfer: Large files sent via encrypted, password-protected links
- Access controls: Only authorized privacy team members handle requests
- Audit trails: All privacy requests are logged and tracked securely
Identity Verification
To protect your privacy, we may ask you to verify your identity before processing certain requests:
- Email verification from your registered account email
- Account security questions
- Government-issued ID (for sensitive requests only)
- Two-factor authentication confirmation