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Contact & Requests

Privacy questions and data requests

Contact & Privacy Requests

Get in touch with our privacy team for questions about our data practices, to exercise your rights, or to report privacy concerns.

Last updated: September 14, 2024

Privacy Team Contacts

Direct access to our privacy and data protection specialists

Privacy Team

General privacy questions

privacy@lensym.com
Response within 48 hours

Data Protection Officer

Formal complaints & complex matters

dpo@lensym.com
Response within 72 hours

Legal Department

Lensym B.V., Netherlands

Address: [Company Address]
[City], [Postal Code]
Netherlands

Chamber of Commerce: [Registration Number]
VAT Number: [VAT Number]

Data Subject Rights Requests

How to exercise your GDPR rights

You can exercise your data protection rights in multiple ways. Choose the method that works best for you:

Self-Service Options

Data Export
Delete Data
Update Info

Email Requests

Email: privacy@lensym.com

Subject format: [Right Name] Request

Examples:
• Data Access Request
• Data Deletion Request
• Data Rectification Request

What to Include in Email Requests

  • Full name: As it appears on your account
  • Email address: Associated with your Lensym account
  • Specific request: Which right you want to exercise
  • Scope: What data you're referring to (if applicable)
  • Reason: Why you're making the request (optional but helpful)

Types of Requests We Handle

Common privacy requests and how we process them

Data Access

Free

Get a copy of all personal data we hold about you

Response time: Within 30 days
Format: JSON, CSV, or PDF

Data Correction

Free

Update or correct inaccurate personal information

Response time: Within 30 days
Method: Account settings or email

Data Deletion

Free

Permanently delete your personal data

Response time: Within 30 days
Grace period: 30 days for recovery

Data Portability

Free

Export data in machine-readable format

Response time: Within 30 days
Format: JSON, CSV, XML

Processing Restriction

Free

Limit how we process your data

Response time: Within 30 days
Effect: Data stored but not processed

Processing Objection

Free

Object to specific types of processing

Response time: Within 30 days
Assessment: Case-by-case review

Privacy Complaints Process

How we handle privacy concerns and complaints

If You Have a Privacy Concern

1
Contact us first: privacy@lensym.com with details of your concern
2
We investigate: Our team reviews and investigates your concern
3
We respond: You receive our findings and any corrective actions
4
Escalation: If unsatisfied, contact our DPO or supervisory authority

Internal Escalation

Data Protection Officer
dpo@lensym.com

Independent review of privacy complaints and concerns

External Complaint

Dutch Data Protection Authority
autoriteitpersoonsgegevens.nl

Official supervisory authority for privacy matters

Enterprise & Institutional Contacts

Dedicated support for organizations and institutions

Enterprise Privacy Support

Organizations using Lensym for research or data collection can contact our enterprise privacy team:

enterprise-privacy@lensym.com
Priority response within 24 hours

Services Available

  • Custom Data Processing Agreements
  • Privacy impact assessments
  • Compliance consultation
  • Data subject rights automation
  • Institutional security reviews
  • Audit support and documentation
  • Training for research teams
  • Incident response coordination

Response Times & Service Levels

Our commitments for responding to your requests

48h
Acknowledgment
All requests confirmed
30d
Full Response
Legal maximum (usually faster)
24h
Enterprise
Priority institutional support

What Affects Response Times

  • Request complexity: Simple requests (like data export) are usually processed within days
  • Identity verification: We may need to verify your identity for security
  • Data volume: Large data exports may take longer to prepare
  • Legal review: Some requests may require legal consultation

Security & Confidentiality

How we protect your privacy when you contact us

Communication Security

  • Encrypted email: All our email communications use TLS encryption
  • Secure file transfer: Large files sent via encrypted, password-protected links
  • Access controls: Only authorized privacy team members handle requests
  • Audit trails: All privacy requests are logged and tracked securely

Identity Verification

To protect your privacy, we may ask you to verify your identity before processing certain requests:

  • Email verification from your registered account email
  • Account security questions
  • Government-issued ID (for sensitive requests only)
  • Two-factor authentication confirmation