Lensym Cookie Policy

What Are Cookies

Understanding cookies and similar technologies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

Types of Technologies We Use

Cookies: Small text files stored in your browser
Local Storage: Data stored locally in your browser
Session Storage: Temporary data cleared when you close your browser
Server Logs: Technical information about your requests

Cookies We Use

Detailed breakdown of all cookies on Lensym

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled.

AuthenticationSession

Keeps you logged in to your account

CSRF ProtectionSession

Prevents cross-site request forgery attacks

Load BalancingSession

Ensures consistent server routing

Functional Cookies (Optional)

These cookies enhance your experience but are not essential for basic functionality.

User Preferences30 days

Remembers your theme, language, and display settings

Survey Draft Auto-saveLocal Storage

Saves your work locally to prevent data loss

Analytics Cookies (Optional)

These help us understand how you use Lensym so we can improve the platform.

Usage Analytics90 days

Anonymous usage patterns and feature interactions

Performance Monitoring30 days

Page load times and error tracking

Third-Party Cookies

Cookies from external services we use

Some features on Lensym may use third-party services that set their own cookies. We carefully select these partners and ensure they meet our privacy standards.

Cloudflare

Security

Provides DDoS protection and content delivery network services.

Cookies: __cflb, __cf_bm
Purpose: Load balancing and bot detection
Duration: Session to 30 minutes

Stripe

Payments

Handles secure payment processing for subscriptions.

Cookies: __stripe_mid, __stripe_sid
Purpose: Fraud prevention and payment processing
Duration: 1 year / Session

Managing Your Cookie Preferences

How to control cookies on your device

Cookie Consent Manager

When you first visit Lensym, you can choose which types of cookies to accept. You can change these preferences at any time.

Browser Settings

You can also control cookies through your browser settings:

Chrome: Settings → Privacy and security → Cookies and other site data

Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Edge: Settings → Cookies and site permissions → Cookies and site data

Important Note

Disabling essential cookies may prevent you from using certain features of Lensym, such as logging in to your account or saving survey drafts.

Mobile Apps and Local Storage

How we handle data in mobile applications

If you use Lensym through a mobile app, we may store data locally on your device to improve performance and enable offline functionality.

Local Data Storage

Survey drafts and offline responses
User preferences and settings
Cached images and content for faster loading
Authentication tokens (encrypted)

You can clear this data by uninstalling the app or clearing the app's data through your device settings.

Updates to This Policy

How we handle changes to our cookie practices

We may update this cookie policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

We'll update the "last modified" date at the top of this policy
We'll notify users through our platform or email
We may ask for renewed consent for new cookie types
Previous consent remains valid for unchanged cookie categories

Contact Us

Questions about our cookie practices

Cookie Questions

Email: privacy@lensym.com
Subject: Cookie Policy Question
Response time: Within 48 hours

Technical Support

Email: support@lensym.com
For: Cookie-related technical issues
Response time: Within 24 hours