The Lensym Docs Are Live. Here's What's Next.

In our 2025 review, we put complete documentation on the list of things Lensym needed next. The platform was growing, and we needed to make it easier for people to understand what they could do with it.

That work is now live. You can find the Lensym docs at lensym.com/docs, with guides covering your first survey through to branching, randomization, piping, collaboration and working with responses.

We've also brought those guides into Studio, so you can look something up while you're working. And with this in place, we're turning to the next piece: templates.

A Feature Is Only Useful If You Can Use It

There's a particular kind of friction that comes with learning a survey tool. You know what you want to ask. You know who should see the follow-up question. But you're still figuring out where the setting lives, what an option changes, or whether you've connected the right things.

That interruption matters. You were thinking about your research, and now you're trying to understand the interface.

We've written quite a lot about making survey logic visible and keeping powerful features accessible. Documentation is part of that same work. A feature needs a clear explanation of what it does, how to use it, and what to check before you rely on it.

So we went through the workflows themselves: creating a survey, configuring questions, setting up branches, piping answers, publishing, and reviewing responses. The docs follow those tasks, including the details that are easy to miss when you're learning.

Start Where You Are

If you're new to Lensym, Create your first survey takes you from a blank survey to a published link. It includes a walkthrough of adding a question, testing the respondent experience and publishing.

If you're already building, you can go straight to the thing you're working on:

• Question settings. The question type guides explain the available controls, validation and configuration for each type.
• Branching and randomization. Learn to build conditional paths, split respondents between versions, and test how those paths behave.
• Piping and calculations. Start with dragging an earlier answer into a field, then work through expressions, scores, option attributes and missing answers.
• Responses and analysis. Find the steps for filtering responses, inspecting individual submissions, creating retake links and exporting your data.

The explanations include the consequences of a setting. For example, the split guide explains why balanced assignments don't guarantee equal numbers of completed responses. The piping guides cover what happens when someone skips the question supplying an answer. Those details affect how you design and test a survey.

Sometimes You Need to See It

Describing a drag interaction in a paragraph only gets you so far.

The docs include screenshots with highlighted controls, video walkthroughs, and interactive examples. You can see which button to use, watch how an interaction works, or try an expression and inspect its result.

The walkthroughs also have chapters. If you're looking for the publishing step, you can jump straight to it. If you missed a drag or a setting change, you can replay that part.

Try the list and graph mode example, or experiment with the piping playground. They're useful places to start if you've seen these features mentioned but haven't tried them yet.

Help Without Leaving Your Survey

When you're in the middle of configuring a question, opening another page means losing your place.

You can now search the documentation from the editor, dashboard and analytics. Use the search control, or press ⌘K on a Mac or Ctrl K on Windows and Linux. Open a guide inside Studio, read what you need, then return to your work.

Search shows matching guides as you type. For a more specific question, choose Search documentation for this question to look further with Aperture (more on that soon). The results take you to the relevant documentation, where you can follow the explanation and examples.

It's the same help library as the public docs, available where the question comes up.

Next: Lensym Library

With the docs live, we're turning to Lensym Library, our templates update.

Starting from a blank survey gives you flexibility. It also means rebuilding structures you've used before: an introduction, a set of questions, a follow-up path, an ending. A useful template should give you a starting point you can inspect, understand and adapt to your own study.

That's what we want Library to provide. The first work is the template system and an initial collection, with a submission and review flow also planned. We'll share the contents as that work takes shape.

The research still needs your judgment. A template can't decide whether a question is appropriate for your population, whether a scale measures your construct, or whether your survey needs another round of testing. We want the starting points to make those decisions easier to work through.

The docs and templates belong together: an example to build from, and an explanation you can return to when you want to change it.

We'll be working on Library alongside bringing Lensym Studio to mobile, fixing bugs and smoothing out the everyday experience. The feedback you send us will keep shaping that work as we go.

And there's Aperture. You've already had a small introduction through documentation search. We have more in mind for it, and we'll share more as it takes shape.

Tell Us Where You Get Stuck

The docs will keep changing as Lensym does. If a guide skips a step, a screenshot leaves you guessing, or you can't find an explanation for something you're trying to do, we'd like to know.

Use the feedback button in Studio or send us a message. Tell us what you were trying to do and where you got stuck. That's useful feedback for both the documentation and the product.

For everyone who's been trying Lensym, asking questions and pointing out the rough edges: thank you. This is another part of making the platform easier to work with, and there's more to come.

→ Explore the Lensym docs

The Lensym Team