Account and billing
Signing in and password recovery
Get into Studio and recover access to your account.
Open the sign-in page and use the email address associated with your Lensym account. Complete any email-verification or two-factor step shown before entering Studio.
Forgotten password
Choose the password-recovery link on the sign-in page, enter your account email and follow the instructions sent to that address. Check spam folders and use the newest recovery message if you requested more than one. A recovery link is private; do not forward it to someone else.
Invited to a survey
Sign in with the email address that received the invitation. An invitation to a different account will not grant access to your current account. If it has expired, ask the Owner or Admin for a new one.
Still unable to sign in
Check for an email typo, an expired verification code or an authenticator code that has just changed. If the issue persists, contact support with the account email and the error message. Never include your password, backup codes or recovery links.
Once signed in, use Account to update your details and active sessions to review devices.