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Building surveys

Net Promoter Score

The standard 0–10 recommendation question.

A recommendation question with a fixed scale from 0 to 10.

Try an answer, then check it. Turn Required off to try leaving it blank.

Try this question

How likely are you to recommend this workshop?required
Not at all likelyExtremely likely

Interactive example. Answers stay on this page and are not submitted. Reset or changing the configuration clears answers and restores Required.

All settings

Select + in the editor, choose Net Promoter Score, then select the question and open Content.

All questions also have Title and Description. Replace the starter title with your question; Description is optional and starts blank. Use it for instructions that should remain visible while answering. The defaults below are for a newly added question, not necessarily the example above. The example starts with Required on so you can try validation; real new questions default to optional.

SettingDefaultBehaviour and availability
Min LabelNot at all likelyExplain the zero end of the fixed 0–10 scale.
Max LabelExtremely likelyExplain the ten end of the scale.
Show NumbersOnShow numeric labels for the scores.
Include Follow-upOffReveal a reason field after a score is selected.
Follow-up QuestionWhat is the primary reason for your score?Visible in settings only when Include Follow-up is on.
Follow-up PlaceholderPlease explain your rating…Visible only when the follow-up is enabled.
Follow-up RequiredOffMarks the reason with an asterisk, but currently does not enforce an answer.
RequiredOffUnder Validation. Requires an answer before continuing when this question is shown.

Configure the reason separately from the score

Enable Include Follow-up to reveal its wording, placeholder and required switch. Respondents first choose a score, then see the reason field. Try the follow-up variant in the example and change the score after typing a reason to inspect the complete experience.

The required follow-up is not currently enforced

Follow-up Required adds a required marker, but the current answer validation still accepts a score with a blank reason. If the explanation must be mandatory, use a separate required text question. Required on the NPS question itself checks that a score exists.

Keep the recommendation scale intact

NPS always uses scores 0 through 10; there are no minimum, maximum or step settings. Scores 0–6 are detractors, 7–8 passives and 9–10 promoters. NPS is the percentage of promoters minus the percentage of detractors. Use a recommendation question when interpreting results this way.

Test score 0 as well as 10: zero is a real answer. Also check a blank score, a score without a reason, and a score with one. Piping extractors let you choose the numeric score or the follow-up reason; those are different pieces of the answer.

Branching and piping

Open Advanced → Conditional Logic to route from an answer. In fields that offer { }, use piping to insert an earlier answer. Plan requirements apply to advanced logic, expressions and option attributes; these are separate from the Content settings above.