Responses
Resuming a response
How someone picks up where they left off.
A respondent can return to an unfinished response using the same survey link in the same browser. Lensym uses a browser cookie to recognise that response, with a seven-day resume window. The cookie identifies the saved session; it is not a portable link to all of the person's answers.
Continue an unfinished survey
Use the same browser
Open the original survey link on the device and browser used to start. Keep the same browser profile and its cookies.Check the restored position
Review the answers and position that were saved before leaving. Text entered immediately before closing or losing connection may not have been saved.Continue to the end
Finish the remaining questions and confirm that the thank-you screen appears. An unfinished session is not a completed response.This applies to a real response collected through the survey link. Preview keeps answers temporarily for testing and does not create a saved respondent session.
When returning starts a new response
| Change | Why the earlier response may not be recognised |
|---|---|
| Different device or browser | The original resume cookie is not there |
| Different browser profile | Profiles keep separate cookies |
| Cookies cleared or blocked | The session identifier is unavailable |
| Private browsing session closed | That session's cookies may have been removed |
| Resume window expired | The saved browser access is no longer valid |
A survey link is not a personal resume link
Copying the public survey URL to another browser does not transfer the original browser's session. Keep using the original browser when possible.
Resuming versus retaking
Resuming continues unfinished work. A retake link is issued for a specific response and can allow that response to be corrected. Do not assume reopening the public survey link will let someone edit an already completed submission.
If a respondent cannot resume, check whether they switched browsers, cleared cookies or encountered a saving problem. Survey owners can inspect the stored response in Analytics → Responses before deciding whether a retake link is appropriate. Avoid promising recovery of answers that never reached the server.