Troubleshooting

I published my survey and now I cannot edit it

That is expected — see publishing and survey status. Pause keeps the link; archiving and restoring to draft lets you edit, but creates a new link.

My conditional logic will not let me publish

See why my logic will not publish.

My colleague cannot accept an invitation

They need a Lensym account on that exact email address first, and invitations expire after 7 days.

My survey stopped accepting responses

Either it was paused or archived, or the account reached its monthly response limit.

A pipe is blank

The source answer may be missing or skipped. Check the source question, selected extractor and missing-answer behaviour.

Changes are not appearing for my colleague

Check that both people have opened the same survey and accepted the invitation. Review the save and connection indicators before refreshing. See saving and recovery.

I cannot export responses

You need Owner or Admin access. CSV is available on all plans; the other formats require Essential. Exports contain completed responses, so inspect the export date range if the count is unexpected.

Analytics counts differ between screens

The overview includes all response statuses. Question analysis defaults to completed responses, and skipped questions may have fewer answers. See filtering.

I need help with my account or bill

Start with signing in or managing billing. If you contact support, include the page, action and error message. Keep passwords, recovery links and respondent data out of screenshots.