Account and billing
Upgrading
Change plan, and what happens to your surveys.
You can review paid plans from Billing or from an upgrade prompt beside a locked feature.
Compare what you need
Use the plan comparison to check features and response limits, then choose a monthly or annual billing cycle where offered.Open checkout or Change plan
A free account is guided through plan selection and checkout. An existing self-managed subscriber uses Change plan in Billing.Review before confirming
Check the selected plan, cycle, price and any trial or promotion shown in the checkout or billing portal.Check the result
After returning to Lensym, open Billing and verify the plan and subscription status. Reopen the survey if a previously locked feature has not refreshed.| Feature | Free | Essential | Expert | Enterprise |
|---|---|---|---|---|
| Responses per month | 120 | 2,000 | 4,000 | Unlimited |
| CSV export | ||||
| Graph editor | ||||
| Advanced logic | ||||
| Randomization | ||||
| Advanced piping | ||||
| Option attributes | ||||
| Excel export | ||||
| PDF export | ||||
| Word export | ||||
| Collaboration | ||||
| Priority support |
If your plan says it is managed by Lensym, contact support for changes. See managing billing for invoices and cancellation.